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MAS has encountered a problem

Don't you just love it when you get a generic error message saying your system encountered a problem and needs to close. We recently ran into such an error. The image below is what it looked like. It would appear a few seconds after logging into Sage 100.

MAS has encountered a problem and needs to close.

At least they were polite and told us that they were sorry for the inconvenience but it would have been nice if they would have told me why the error happened. This error would show every time the user would log into Sage 100. The user would click close and continue to work in the system without any noticeable issues.

This all happened after installing a service update for version 4.4. It was hard to troubleshoot the since there were no errors in the log stating that this happened or why it happened. No error number or debug information.  

We started to notice that, on occasions, there would be another error shortly after the first error. It did have a little more information and did not appear to be from Sage 100. Instead it appeared to be from the operating system. The error was an Application Error "Exception EAccessViolation in module PVXIO.DLL at 00016866." The only option we had was to click ok. Again when we would click OK the system continued to work without any noticeable issues.

Exception EAccessViolation in module PVXIO.DLL at 00016866

Now we really had a mystery with this support case and we were left scratching our heads. So I bet at this time you are wondering what it was. What could it be that caused this error? The reason this customer was getting this error was due to an error with a new feature that Sage put in the product update to get feedback from the end users. It is called Sage Product Enhancement Program or PEP. It started to be shipped with version 4.5 but they have added it to 4.4 with a service update. 

While we are unsure as to what PEP was doing that caused this error, more than likely it was missing files or data, we were able to get around the issue. If you log in as administrator you can change the setting to not participate in the PEP program. This keeps the PEP from running and in our case it fixed the error.

 

Sage 100 ERP Product Update 10 (4.40.0.10)

The following is a list of enhancements and corrections that have been incorporated for Sage MAS 90 and MAS 200 version 4.50 in this Product Update. Product Updates are cumulative, containing all program corrections found in prior updates. Product Update 4.50.4.0 also contains program corrections that were included in 4.40.0.7 - 4.40.0.9. These are also listed below for reference. The numbering scheme has been changed for 4.50 Product Updates. The third segment represents the Product Update number. This change was done to accommodate future enhancements.

After installing this Product Update, WKsUpdate 90.exe or WKsUpdate 200.exe needs to be run on each MAS Workstation. This file is located in the ..\mas90\WkSetup directory on the MAS Server. (WKsUpdate should also be run anytime WkSetup.exe is run on a MAS Workstation.)

Bar Code

  1. An Error 90 BC_ODBImport.pvc Line 1819 no longer occurs when attempting to run a Bar Code import if the Purchase Order module is not installed. 

Bill of Materials

  1. The Costed Bill of Materials Report, selection of bills, unit cost is accurate and not missing for
  2. Components where the Component is also a Bill when the Quantity Per Bill for the Component/Bill is a fraction less than 1.00. 

Sage Fixed Assets

  1. Disposal depreciation amount now posts to the Fixed Assets Journal when processing Fixed Assets Period End in Sage 100 ERP. 

Inventory Management

  1. Lot Item Transactions Created Prior to 4.40 Upgrade are no longer Missing From Lot/Serial Transaction History Report.
  2. A negative sign is no longer placed in front of the Unit Cost for some Inventory Items when the Physical Count Variance Register is processed.
  3. Drop Ship items in Item Sales History are now in the correct warehouse after conversion from pre 4.40
  4. The History Tab in Item Maintenance/Inquiry now calculates the correct Ending Quantity after migrating from version 4.05 and creating short Fiscal Years.
  5. Missing Lot data when updating batches in work order transactions has been corrected
  6. IM_ItemTransactionHistory table now has correct dates populateed in Field 03 Transaction Date$. These records all have Transaction Code IX and EntryNO$ CONV BB. Inventory Valuation Report now rounds correctly and matches the Trial Balance.
  7. Costing: ItemCost and ItemTransactionHistory do not balance - rounding issue has been corrected
  8. Quantity on hand now recalculates when re-freezing item in Physical Count Entry
  9. Warehouse transfers no longer copies the reorder information from the source warehouse to the destination warehouse when a warehouse record does not exist for the destination warehouse in the ItemWarehouse file.
  10. Bill of Materials Production Entry now updates the Item Cost and Lot/Serial Transaction History tables for Lot/Serial items when the Qty Per Bill =0.00 but there is an Extended Qty greater than 0.

Purchase Order

  1. An Error 11 POZUZA Line 0123 no longer occurs when attempting to rebuild Purchase Order Sort files.

Payroll

  1. Customers who do not have an older Sage Software Online User Name and Password are now able to actviate eFiling and Reporting in Sage 100 ERP.
  2. In Federal eFiling and Reporting, the Pennsylvania employee SUI tax is now populating the W2/1099 Preparer.

Sales Order

  1. Shipping data entry not backordering lines that have partial shipments has been corrected

  2. Sales Order Credit Memos with Deposit refund now display the correct order total.

  3. In Shipping Data Entry, quantity for Back Ordered can no longer be changed without clicking Yes to override and then entering in an appropriate login.

  4. Shipping - changing the quantity shipped on an order with back order quantity, the back order quantity is now recalculated

  5. Cost of Goods Sold amount no longer reverses on Gross Profit report and SO Update for RMA Replacement Invoice

  6. Error 88 SY_GRIDHANDLER.PVC statement 3517 followed by Error 65 SO_INVOICEDETAIL_BUS.PVC line 0370 no longer occurs in Shipping Data Entry after selecting the Backorder button on a partially shipped line.

Work Order Processing

  1. Work Order TRansaction Entry material issue for negative quantity/negative distribution creating a NEW itemcost tier is now writing the UnitCost to two decimal places rather than using the CI Options decimal precision.
  2. Negative material issue transactons now correctly decrease the Actual Cost amount for Material in the Work Order Inquiry Summary tab.
  3. Error 47 WOWDAC 7825 or disappearing Step Description no longer occur when clicking onto the sub-step line on the Operations tab of Work Order entry
  4. Negative Material issue no longer increases the Quantity Required for Work Order
 

Sage 100 ERP Product Update 4 (4.50.4.0)

  The following is a list of enhancements and corrections that have been incorporated for Sage MAS 90 and MAS 200 version 4.50 in this Product Update. Product Updates are cumulative, containing all program corrections found in prior updates. Product Update 4.50.4.0 also contains program corrections that were included in 4.40.0.7 - 4.40.0.9. These are also listed below for reference. The numbering scheme has been changed for 4.50 Product Updates. The third segment represents the Product Update number. This change was done to accommodate future enhancements.

After installing this Product Update, WKsUpdate 90.exe or WKsUpdate 200.exe needs to be run on each MAS Workstation. This file is located in the ..\mas90\WkSetup directory on the MAS Server. (WKsUpdate should also be run anytime WkSetup.exe is run on a MAS Workstation.)

Accounts Payable

  1. An Error 95 DB_table.pvc 2010 no longer occurs when reprinting a Quick Print Manual Check

Bill of Materials

  1. Component now shows all levels on the Summarized Where Used Report.
  2. On the Costed Bill of Materials Report, selection of bills, the unit cost is no longer incorrect or missing for Components where the Component is also a Bill when the Quantity Per Bill for the Component/Bill is a fraction less than 1.00.

Customizer

  1. Sales Order Detail UDFs now update to Purchase Order Detail UDFs when a PO is generated during Sales Order Entry.
  2. UDF created for SO SalesOrderHeader will now copy to a UDF created for PO PurchaseOrderHeader, when the Purchase Order is generated during Sales Order Entry .

Fixed Assets

  1. Disposal depreciation amount now posts to the Fixed Assets Journal when processing Fixed Assets Period End.

Inventory Management

  1. Quantity on Hand now recalculates when re-freezing items in Physical Count.
  2. Work Order transactions now correctly update the CI_ItemCost and IM_LotSerialTransactionHistory.M4T table.
  3. A negative sign is no longer placed in front of the Unit Cost for some Inventory Items when the Physical Count Variance Register is processed .  Loading
  4. Lot Item Transactions Created Prior to a 4.40 Upgrade are no longer Missing From the Lot/Serial Transaction History Report.
  5. Bill of Materials Production Entry now updates the Item Cost and Lot/Serial Transaction History tables for Lot/Serial items after the production register is canceled, before 
  6. The Inventory Valuation Report now rounds correctly, matching the Trial Balance.
  7. Item Description is unchanged when viewing Orders Lot/Serial Items in Item Maintenance 
  8. Sales Order Invoice/Credit Memos now write back correctly to the Item Cost and LotSerialTransactionHistory files for Lot /Serial Items.
  9. Costing: ItemCost and ItemTransactionHistory do not balance - rounding issue has been corrected
  10. Warehouse transfers no longer copies the reorder information from the source warehouse to the destination warehouse when a warehouse record does not exist for the destination warehouse in the ItemWarehouse file.
  11. Drop Ship items in Item Sales History are now in the incorrect warehouse after conversion
  12. History Tab in Item Maintenance/Inquiry no longer calculates the wrong Ending Quantity, after migrating from version 4.05 and creating short Fiscal Years.

Purchase Order

  1. Item Descriptions are no longer Missing on Purchases Orders Generated Using Auto Generate Order Selection and Selecting Include Sales Order Comment Lines Either Following the Item or Preceding the Item.
  2. An Error 11 POZUZA Line 0123 no longer occurs when attempting to rebuild Purchase Order Sort files.

Payroll

  1. On the Workers’ Compensation page of the Employer’s Expense Summary the calculation of the earnings and amount are now correct when in Workers’ Compensation Maintenance the Calculation Method is set to Adjusted Percentage and the Overtime Calc . Method is Factored.
  2. In Federal eFiling and Reporting, the Pennsylvania employee SUI tax is now populating the W2/1099 Preparer.

Sales Order

  1. Shipping - changing the quantity shipped on an order with back order quantity, the back order quantity now recalculates
  2. An Error 88 SY_GRIDHANDLER.PVC statement 3517 followed by Error 65 SO_INVOICEDETAIL_BUS.PVC line 0370 no longer occurs in Shipping Data Entry after selecting the Backorder button on a partially shipped line.
  3. Sales Order Credit Memos with Deposit refund now display the correct order total.
  4. An Error no longer occurs when copying a Sales Order with an item that has a primary vendor  and Purchase Order is not installed or activated
  5. Shipping data entry not backordering quantity on partial shipments has been corrected
  6. Posting reversal on sales order invoiced from RMA replacement sales order has been fixed

System Setup

  1. The Sage 100 ERP Help Files have been updated in this release . To update your local Help Files, run WKSUpdate located in the Sage 100 ERP Server's ..\mas90\wksetup directory from each Sage 100 ERP Workstation.

Visual Integrator

  1. The preconfigured payroll imports PR_ Kronos and PR_Kronos_NO_DP will now import into Payroll Data Entry when the first 2 positions in the source file are blank.

Work Order Processing

  1. Negative Material issue no longer increases Quantity Required for Work OrderDE 99163 KBID 90002311Loading...Negative material issue transactons now decrease the Actual Cost amount for Material in the Work Order Inquiry Summary tab.
  2. Error 47 WOWDAC 7825 or disappearing Step Description when clicking onto the sub-step line on the Operations tab of W/O entry has been fixed
  3. A Work Order Transaction Entry material issue for negative quantity /negative distribution creating a NEW itemcost tier now correctly writes the UnitCost using the CI Options decimal precision. 
 

Paperless Office

Are you ready to go Paperless in Sage 100 ERP?

Save time, money, and the environment by using the Paperless Office capabilities provided to you in Sage 100 ERP.

Save time, reduce costs, improve security and establish your image as an environmentally friendly business with Sage 100 ERP Paperless Office option for distributors. Quickly email and fax documents to multiple contacts in any location to expedite communication, facilitate collaboration and improve customer and vendor satisfaction. Create, view, save and receive documents electronically in seconds and print only what you need! Paperless office will allow you to eliminate costly paper files, the need for storage/extra office space and most importantly misplacing items.
 

 Easily access archived files and print only when necessary

 



 Select your Paperless Office options, including whether you want to keep only the last copy


Pricing Details

Setup includes basic configuration for Reports, Forms, Period End, Journals and Registers. Configurations for Emailing and Faxing for electronic delivery. Electronic delivery requires Microsoft Fax already setup and working from workstations for Faxes and/or SMTP server setup and configured for emails. Need to have credentials for accessing SMTP.

Not all SMTP configurations are supported and may require change to SMTP (that is not included) to use electronic delivery for emails.

This package includes introduction training on how to use paperless and to manage files. Learn more about
MBA's Paperless Office Training

Please call 678.495.5700 for more pricing details.

Contact Us
Let us know if you have any questions. We're here to help.  

 

 
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