MBA Business Software

Job Description

Job Title: Software Integrator/Level 1 Support

Reports to: Director of Technical Services

Manages: None

Travel: Local, occasional Southeast U.S.

Salary: $28-45K

Required Experience or Skills:

1. Prior accounting/bookkeeping education or experience.
2. Working knowledge of computer networks, hardware and operating systems.
3. Above average communication skills.

Desired Experience or Skills:

1. Prior experience with Sage MAS ERP.
2. Working knowledge of Crystal Reports, FRx.

Responsibilities:

1. Help desk support for Sage MAS ERP.
   1. Answer client questions concerning operation of Sage MAS ERP Software.
   2. Resolve errors and problems using Sage's on-line and internal resources.
   3. Refer and follow-up on questions or problems requiring additional support.
   4. Maintain client history and internal support knowledge base.
2. Sage MAS ERP support at client site.
   1. Install new or upgrades to software.
   2. Troubleshoot installation problems.
   3. Integrate software with Microsoft Office and other compatible software.
3. Client Services
   1. Create reports for clients using Crystal Reports, FRx, and other application tools or utilities.
   2. Perform or assist with enhancements using application tools or utilities to add or modify database fields, display and entry screens, custom reports and inquiries.
   3. Convert client data from spreadsheets or exports from other applications to Sage MAS ERP Software.
4. Quality control and distribution of client software modifications.
   1. Assist with maintenance of client archives.
   2. Test client modifications and review associated documentation.
   3. Coordinate software error and documentation correction with development staff.
   4. Create distribution CD for client modifications.
   5. Perform modification installation assistance and follow-up.