Standard Account
CUSTOMER SUPPORT: Telephone assistance
during Business Hours only, non-priority and subject
to availability. One hour minimum charge.
TECHNICAL SERVICES: Non-priority and
preemptable. Half-day minimum on Business Days, full
day minimum on Weekends and Holidays. Local site
visit is billable at flat rate.
MONTHLY BASE FEE: None
HOURLY BILLING RATE:
Customer Support Non-Legacy*
Legacy* |
$130.00
$150.00 |
|
Clerical |
$50.00 |
|
Professional Services |
$150.00 |
|
Specialist |
$175.00 |
TERMS:
Customer Support: Prepaid or Credit Card
Technical Services: 50% deposit on quote, balance
due upon receipt
Software Support Account
(MBA must be Sage Software
Reseller of Record)
CUSTOMER SUPPORT: During Business Hours -
Unlimited Help Desk assistance at no charge,
response on priority request within one hour,
emergency on-call access. After Business Hours, on
Weekends and Holidays - billable at applicable Tech
Services overtime rate, assured availability by
prior notification.
When a support call
becomes billable
[Tell me]
TECHNICAL SERVICES: Priority and scheduled
within 24 hours. No minimum on Business Days,
half-day minimum on Weekends and Holidays. Local
site visit is billable at flat rate.
MONTHLY BASE FEE:
|
Single User |
$100.00 |
SSA Network
SSA Preferred |
$130.00
$200.00 |
|
Legacy Software Surcharge* |
$30.00 |
HOURLY BILLING RATE:
Customer Support During Business Hours
Non-Business Hours
|
No
Charge
OverTime** |
|
Clerical |
$35.00 |
|
Professional Services |
$130.00 |
|
Specialist |
$150.00 |
TERMS: Net 10 Days
