Managed Service Platform (MSP) - ERP Support Module

We know you are busy running your business and don't have time to deal with issues with your Sage 100 or Sage 100 Cloud system. That is why MBA has our Managed Service Platform with ERP support. This is a monthly plan that can be stopped at any time without penalty. When you do start on our MSP plan, we will install a monitor on your system and it will check on the system. It checks not only the disk space, CPU usage, and other system indicators but if you are running on Advanced or Premium it will check to make sure the application is running. It can even see if you have any orphaned tasks and clean them up so that you don't have any performance issues. With Premium, it will monitor the SQL server to make sure that it is running as expected. All of this plus the following: 

  • Credit Terms.
  • Flat Fee for MSP services billed monthly. No annual commitment or prepayment. Cancelable anytime effective after the first three months. First reinstatement is without penalty; subsequent reinstatements are charged for up to three months of lapsed service. 
  • Discounted Billing Rate for Professional Services rendered during project engagements and requested tasks.
  • Unlimited Telephone Support during business hours. Telephone Support is defined as operational assistance with end-user functions. If you prefer that our tech perform the end-user function for you (either directly or by proxy), it is a billable requested task.
  • On Call Support 24/7. Non-business hours support billed at discounted rate. After hours support calls are billable so that our techs can receive a bonus incentive to take the call.
  • Support Call Option to hold in queue for next tech or to leave voice mail for call back.
  • Bi-Directional Screen Sharing and File Transfer via high-speed Internet connection. Share your screen during a telephone support session to diagnose an issue or watch our screen during a web presentation. Optional mouse and keyboard control transfer can allow our tech to remotely control your workstation.
  • Professional Services provided at no additional charge to remotely resolve a diagnosed issue during a diagnostic screen sharing support session.
  • Direct Dial Access. Bypass reception for direct access to our Auto Attendant or a known telephone extension.
  • Toll-Free Inbound Number for non-local calls.
  • In-House Telephone Reservation System. No long distance number to call to attend MBA hosted conference calls or web seminars.
  • Waiver of Legacy Software Surcharge for supporting versions more than two major releases prior to current.
  • Two hours of Earned Training Credit per month for paid-up accounts. Hours can be redeemed for tuition to attend scheduled training including Sage Certified Courses in our MBA Classroom.
  • Free Tuition for Version Release Orientation Training in our MBA Classroom.
  • Remote Install at No Charge when requested for Sage 100 Interim Release Discs, Tax Table Updates, and most Service Updates and Service Packs (those requiring database conversions are excluded).
  • Optional MBA Business Systems (our IT and Networking sister company) bundle that combines the MSP plan with a Network Support plan at a discounted monthly fee. The bundle plan provides enterprise support for hardware, software, and the network infrastructure.

Businesses can’t get the full value from their software investment if their users are only partially trained or self taught. You chose our MSP plan – we expect – because you want the most possible from your software. So we are going to give you free training for your employees. As long as you are on the MSP plan and are paid-up on your account, you will earn two hours of training credit each month.

These training hours can be accumulated for up to two years and used for tuition at scheduled training in our MBA Classroom. You must have earned enough training credit for the hour length of the class. Books and materials for Sage Certified Classes are not included and must be purchased to attend the class. Students completing a certified class earn a course completion certificate for Sage Certified Training. Please call us to schedule attendance or if you have questions concerning your earned training hours. Check our website for a list of upcoming classes.

Comparison of support plans offered by MBA Business Software

Feature

Standard

MSP

Sage Reseller of Record Required

No

Yes

Monthly Fee

None

$325

Account Terms

Credit Card

Net 10

Initial Credit Limit

N/A

$5,000

Direct Dial Access to MBA Employees

Yes

Yes

Telephone Help Desk Support

Billable

Included

Support Call Routing

Call Back

Queue

Diagnostic Screen Sharing Services

Billable

Included

Support Call Professional Services

Billable

Included

Professional Services Billing Rate

Standard

Preferred

Legacy Software Surcharge

$25/hour

None

Earned Training Hours for Current Account

None

2 hrs/month

Version Release Orientation Training

Billable

Included

Remote Install of IRD, TTU and SP/SU

Billable

Included

MBA Business Systems Network Bundle

N/A

Optional

Acumatica PartnerAcumatica Cloud ERP provides the best business management solution for transforming your company to thrive in the new digital economy. Built on a future-proof platform with open architecture for rapid integrations, scalability, and ease of use, Acumatica delivers unparalleled value to small and midmarket organizations.

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sage PartnerWhen it’s time for your business to move beyond simple accounting software, you can count on Sage to help you manage your manufacturing, distribution, and service industry processes from beginning to end. Unite your company so you can grow revenues, reduce costs, and increase profitability.

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90 Minds
90 Minds Consulting Group is an 
association of proactive consulting professionals who combine technology skills while still operating their own independent companies.

MBA Business Software
Headquarters
6100 Lake Forest Drive, 
Suite 520
Sandy Springs, Georgia 30328
(P) 678-495-5700 
(F) 770-399-5772

Remote Office
Chicago, Illinois

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