Participants in this informative training class will learn all the necessary steps for tracking and processing returns with the Return Merchandise Authorization (RMA) module in Sage 100 ERP. Students will be on the fast track to managing their company’s returns process with maximum efficiency and accuracy.
- Set up the RMA module
- Receive returned items from customers
- Ship replacement items to customers
- Receive replacement items from vendors
- Track returned merchandise and analyze trends
Who Should Attend: Customer Service Specialist, Accounts Receivable Specialist, Purchase Order Specialist, Controller
Course Level: Basic
Prerequisites: Knowledge of Sage 100 ERP Inventory Management, Purchase Order, Sales Order, and Accounts Receivable Processing. Basic Computer Skills with Windows (Class #MBA00010) or equivalent experience.
Advanced Preparation: None